Terms & Conditions

At HMSE Global Company, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. We offer a clear and fair return and refund policy to ensure your experience with us is risk-free and transparent.

🔁 Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be made within 7 days of receiving the product.
• You must provide proof of purchase (order number, invoice, or receipt).
• Products that are opened, damaged by the customer, or used are not eligible for return unless proven to be defective or incorrect.

📌 Non-Returnable Items

Certain types of goods are exempt from being returned:

• Perishable goods (e.g., food, flowers)
• Intimate or sanitary goods
• Health and personal care items (if opened)
• Gift cards
• Downloadable software products
• Sale or clearance items (unless damaged or defective)

⚠️ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will offer:

• A free replacement
• Or a full refund
• And cover any return shipping costs (if applicable)

Please provide photos or videos of the damaged or incorrect item for verification.

💸 Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–7 business days.
In some cases, processing time may vary depending on your bank or payment provider.

🚚 Return Shipping

Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
Shipping costs are non-refundable unless the return is due to an error on our part.